Updated 5/22/2024On Wednesday, Feb. 21, Samaritan Health Plans learned that Change Healthcare, Part of Optum, a vendor that processes medical insurance claims to payors, was experiencing a network interruption related to a cyber security issue. Health systems across the country have been impacted by the Change Healthcare cyber security incident. To prevent any potential local impact on our systems, Samaritan temporarily disabled our connections with Change Healthcare technology platforms. On Apr. 22, 2024, Change Healthcare Relay Exchange, formerly referred to as CHC1, was re-enabled to accept electronic data submissions. Change Healthcare remains disabled. As a result, there continues to be some disruption to the prior authorization process, claims processing and pharmacy operations. We are unsure at this time how long this disruption may occur.
Please utilize Office Ally, Trizetto Provider Solutions and Relay Exchange when submitting claims.
Thank you for all you do on behalf of our members. To respect your time with your patients and our members, we will post the most recent updates for all insurance lines of business. We encourage you to check this page frequently. An email will also be sent to you when important updates need to be communicated. If there is anything we can help you with, please contact us by email or call at 541-768-5207 or toll free at 888-435-2396. We appreciate you!
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